Botanifique Delivery Information
We normally expect to dispatch orders within 1 working day, however please be advised that during sale period orders can take up to 3-5 business days to process. During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact us.
Orders qualifying for Free Shipping will be identified with “Free Shipping”. If you select a shipping method other than ground, shipping charges will apply.
If there is any delay with your order, we will contact you. Please allow up to 7 working days for Montenegro deliveries, and up to 25 working days for International Deliveries. Please ensure your delivery address is correct as we will not take responsibility for a lost or undelivered item if the address is incorrect.
MONTENEGRO DELIVERIES
FREE on orders over 50€: Delivery usually within 3 days, please allow up to 7 days for delivery.
Orders under 50€ (Without tracking number) – 5€ – delivery 2-5 days after dispatch, please allow up to 7 days for delivery.
Tracked & Signed: 10€ – delivery 1 day after dispatch.
EUROPEAN DELIVERIES
FREE on orders over 70€: Delivery within 7-10 working days, please allow 25 working days for delivery.
Orders under 70€ (Without tracking number) – 10€: Delivery usually within 7-10 working days, please allow 25 working days.
Tracked & Signed – 15€: Delivery with 7-10 working days, please allow up to 25 working days.
INTERNATIONAL DELIVERIES
FREE on orders over 100€: Delivery within 10-15 working days, please allow 25 working days for delivery.
Orders under 100€ (Without tracking number) – 15€: Delivery within 10-15 working days, please allow 25 working days.
Tracked & Signed – 20€ : Delivery 10-15 working days, please allow 25 working days.
Courier – 35€: Delivery 4-7 business days worldwide. Please allow for an additional 1-2 days customs clearance to some countries.
Please note:
- Delivery timescales are estimated and could be affected if your parcel is very heavy or delayed by Customs entry procedures.
- We unfortunately do not ship to any military base or diplomatic location APO/FPO/DPO locations!
Refund & Return Policy
Thank you for shopping at www.botanifique.me. If you are entirely satisfied with your purchase we are here to help.
Returns:
You have 30 calendar days to return an Item from the day you received the ordered item. To be eligible for return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your returned item must have proof of Purchase.
Address:
DeadSea Cosmetics D.O.O.
Stari Grad 513, Kotor, Montenegro
contact@botanifique.me
Refunds:
Once we receive your returned item, we will inspect it and notify you that we have received your returned item and the status of your refund.
We will initiate refund to your credit card.
You will receive the credit within a certain amount of days, depends on your card issuer’s policy.
Returned items:
Please ship returned items to:
DeadSea Cosmetics d.o.o.
Stari Grad 513, Kotor, Montenegro
Security policy
When you place an order online with us, your personal information and credit card or debit card information is being encrypted using SSL encryption technology before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database. It is not connected to the Internet, for the protection against hackers.
Unsolicited E-mail (SPAM)
Your privacy is very important to us and you can be assured that we do not sell or distribute our customer list to any third parties. However, be aware that unscrupulous marketers can sometimes “harvest” your email address directly from your computer or another person’s address book or even obtain your email address through programs that automatically search web pages and email traffic for email addresses.
Children
We do not sell products for purchase by children. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.
Guarantee
We are dedicated to providing you with satisfaction! We feel that the most effective way to build repeat business and a lasting relationship with our customers is to treat them right, to give them good, reasonable prices, and excellent service. If we are unable to meet your expectations, please contact us and we will make every attempt possible to do so and keep you a happy customer.